Working with your business to drive adoption and truly embed the change
Making any change effective in your organisation relies on the right implementation and management of change. Having experts who are familiar with your industry, empathise with your sales agents and users and know how to avoid the pitfalls mean that your new journeys and technology have the best chance of success.
honeybee Experts will support you in your implementation with a team of specialists who know how to optimise our tools and solutions to best fit your business. Starting with a Health Check to advise on the optimal solution and configuration, all the way through to dedicated post go-live support and training, you'll get all the help you need along your journey to get the most out of honeybee.
We provide you with a Client Success Manager as a dedicated point of contact and beyond to give your business complete peace of mind and confidence.
honeybee Experts on the ground with leading UK based contact centre
Our honeybee Experts worked on the ground with a leading UK based contact centre to help design the right launch strategy and implementation plan for their launch of honeybee Contact Centre Journeys. They were able to engage directly with the users to see what was working and to feedback to our delivery teams on what to tweak; they supported with their expertise on defining the right launch metrics and were able to help the client resolve operational issues in the early days following launch.